Distance Selling Agreement

All users are deemed to have read and accepted the sales agreement when they complete their membership procedures. The Sales Agreement is the Virtual Sales Agreement between www.muqofficiall.com and the Customer.

Article - 1

The subject of this agreement is the sale and delivery of the product specified below, including its characteristics and selling price, by the seller to the buyer, in accordance with the provisions of Law No. 4077 on the Protection of Consumers and the Regulation on the Application Principles and Procedures of Distance Contracts.

Article - 2

SELLER INFORMATION

Title: MÜQ

Address: Bahçelievler / Istanbul

Phone: 0551 639 69 07

Email: info@muqofficiall.com

Article - 3

BUYER INFORMATION

All members: All buyers who are members of the e-commerce store www.muqofficiall.com of the company muqofficiall.com. (Hereinafter referred to as the buyer or customer).

Article - 4

SUBJECT OF THE AGREEMENT AND PRODUCT INFORMATION:

The type, quantity, brand/model, color, quantity, sales price, and payment method of the Goods/Products or Service are as specified on the website and may be subject to change without notice.

Article - 5

GENERAL PROVISIONS

5.1 - The BUYER declares that they have read and are informed about the basic characteristics of the product subject to the contract, the sales price, and the payment method, as well as all preliminary information about the delivery in Article 4, and has given the necessary confirmation in electronic form.

5.2 - The product subject to the contract is delivered to the buyer or the person or organization at the address indicated by the buyer within the period specified in the preliminary information, depending on the distance of the buyer's place of residence, provided that it does not exceed the legal 30-day period.

5.3 - If the product subject to the contract is to be delivered to a person or organization other than the buyer, the SELLER cannot be held responsible if the person or organization to be delivered does not accept the delivery.

5.4 "SELLER" is responsible for delivering the product subject to the contract in sound, complete, in accordance with the specified qualifications in the order, and with warranty documents and usage manuals, if any.

5.5 - For the delivery of the product subject to the contract, it is a condition that this agreement is electronically approved and the sales price is paid by the buyer's preferred payment method. If, for any reason, the product price is not paid or canceled in the bank records, the SELLER is deemed to have been relieved of the obligation to deliver the product.

5.6 - If, after the delivery of the product, the buyer's credit card is used by unauthorized persons in an unjust or unlawful manner, not caused by the buyer's fault, and the relevant bank or financial institution does not pay the product price to the SELLER, the BUYER is obliged to send the product to the SELLER within 3 business days from the date of learning this situation. In this case, shipping costs are borne by the buyer.

5.7 - If the SELLER cannot deliver the contracted product within the specified period due to force majeure or extraordinary situations such as adverse weather conditions preventing transportation, the SELLER is obliged to inform the buyer. In this case, the buyer can use one of their rights to cancel the order, replace the product with an equivalent if available, and/or postpone the delivery period until the obstructive situation is eliminated. If the buyer cancels the order, the SELLER initiates the cancellation of the buyer's credit card receipt and the refund of the relevant amount to the buyer's account within 7 days, and the transaction is notified to the buyer via email. In such a case, the SELLER cannot be held responsible for delays caused by the relevant bank.

5.8 - If the products delivered to the buyer or the person and/or organization to be delivered by the buyer are defective or damaged, the relevant product or products must be sent to the SELLER within 3 days from the date the buyer received them, starting from the date of delivery. Shipping costs are covered by the SELLER.

5.9 - This agreement becomes valid after it is electronically approved by the buyer and sent to muqofficiall.com after the membership process is completed.

Article - 6 WITHDRAWAL RIGHT

6.1 - The consumer has the right to withdraw from the contract without any justification and without paying any penalty within fourteen days.

6.2 - In installment sales, the BUYER has the right to withdraw within 7 (seven) days from the delivery of the contract product to themselves or the person/organization at the address specified.

6.3 - To exercise the right of withdrawal, it is required to notify the SELLER in writing within 2 days and the product must not have been used within the framework of the provisions of Article 6.

6.4 - In the event of the exercise of this right, the original of the invoice with the cargo delivery report showing that the product sent to the SELLER has been sent to the BUYER or the third party, and, if any, the undamaged state of the product box, usage manuals, accessories, and gifts given with the product, must be sent to the SELLER. Within 14 days following the arrival of all documents and products to the SELLER, the product price is refunded to the BUYER (by deducting the shipping cost paid by the SELLER). If the original invoice is not sent, the refund request cannot be accepted. The shipping cost of the product returned due to the right of withdrawal is borne by the BUYER.

6.5 - If the buyer does not send the product to the SELLER with the courier company specified in the Pre-Information Form of the Seller for the return of the product to be returned, the return request will not be accepted. If the buyer sends the product with a courier company other than the Seller's contracted courier company, the Seller is not responsible for the return fee and the damage the product will suffer during the shipping process.

Article 7 - CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE USED

For the return of products, it is required that the product packaging has not been opened, damaged, the product has not been used, washed, ironed, has not lost its characteristics and features, and has not lost its resaleability from a health and hygiene perspective. In addition:

7.1 - If the consumer starts to use the service before the right of withdrawal expires, they cannot use the right of withdrawal.

7.2 - The BUYER cannot use the right of withdrawal for products whose packaging, tape, seal, package, etc. protective elements have been opened after delivery; if the return is not suitable for health and hygiene.

7.3 - If the seller has delivered the goods to the consumer within the withdrawal period, the consumer can only check the goods to the extent necessary for the nature of the ordinary examination; otherwise, the consumer cannot exercise the right of withdrawal.

7.4 - The consumer cannot exercise the right of withdrawal for goods prepared in accordance with their wishes or personal needs.

5.5 - The BUYER cannot use the right of withdrawal due to the specific health and hygiene reasons of ABAYA products, for which only size exchange is made.

7.6 - The right of withdrawal cannot be used for garments that have undergone alteration or repair, and whose original form has been altered.

7.7 - In products sold with accessories such as belts, brooches, buckles, necklaces, the BUYER cannot use the right of withdrawal if the accessories are not fully returned.

7.8 - The BUYER is responsible for checking their cargo physically during the delivery of the cargo, and in case of detecting opening, tearing, burning, staining, and a deterioration in the originality of the cargo packaging, making a Cargo Damage Report and immediately notifying the SELLER of the situation. Otherwise, the BUYER cannot use the right of withdrawal.

Article 8 - EXCEPTIONS

8.1 - Persons under the age of 18 cannot shop from the SELLER.

8.2 - The SELLER is not responsible for pricing errors resulting from typesetting and system errors.

Article 9 - AUTHORIZED COURT

In the application of this agreement, the Consumer Arbitration Committees in the place of residence of the SELLER announced by the Ministry of Industry and Trade up to the declared value and the Consumer Courts in the place of residence of the SELLER are authorized.

If the order is confirmed electronically, the BUYER is deemed to have accepted all the provisions of this agreement.